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পাতা

সাধারণ তথ্য

 

Sl. No.

Description of service

Necessary documents and working procedure

Time duration

  •  

Services to the visiting new investor

Ensure transportation and other services if required in co-ordination with commercial department timely as soon as the information is received.

Immediate action

  •  

Existing enterprises

 

 

 

 (a) Connection of telephone

 

 

 

(i) If received before 12:00 hrs (Fee tk-6000/- per connection)

To forward the application for telephone, telex/fax within same day, if fully documented

Within 24 Hours  

 

(ii) If received after 12:00 Hrs (Fee Tk-6000/- Per connection)

The following working day if fully documented. The following working day after receiving all required documents.

Within 24 Hours  

 

(b) Recommendation letter for the issuance of custom pass book

The following working day if fully documented.

Within 24 Hours  

 

(c) Vehicle sticker to avoid requisition by the law enforcing agency

The following working day if fully documented.

Within 24 Hours  

3

Services to the employees

 

 

(a) Service records

To keep service records of all employees posted in the CEPZ

Continuous process 

(b) Casual leave, earned leave & other leave

To process for the approval as delegated.

Within 24 Hours  

(c) Cross of efficiency bar, encashment of earned leave, time scale, selection grade, welfare of employees, stipend for the children of employees

To process for the approval as delegated

Within 24 Hours  

(d) Disciplinary action for any kind of misconduct

To process for the Approval as delegated

Within 24 Hours  

 e)Transportation facilities

To Provide Transportation facilities to the employees as delegated.

Immediate action

f)Allotment of residential accommodation

To ensure residential accommodation facilities to the employees.

Within 24 Hours  

g) Office fixtures, stationeries

To provide office fixtures and stationeries to the employees as Delegated

as early as possible

4

Protocol service

To Provide the service to the investors and the Authority.

Immediate action

5

Allotment, renew & cancellation of shops of bay shopping centre

To take necessary action as required

Within 24 Hours  

6

Cleaning of the zone

To take necessary action to maintain the zone neat and clean.

Continuous process

7

Legal maters

 

 

 

(a) Disposal of case filed against the authority

To take necessary action by appointing concern lawyers

Continuous

 

(b) File case in favour of the Authority

To take necessary action to file the case and for its disposal.

Continuous process

8

Investors club

 

 

 

(a) Room Accommodation,

(b) Restaurant facilities,

(c) Conference facilities,

(d) Health Club,

(e)  Angler’s Club,

(f) Billiard Club and

(g) Other indoor & outdoor game facilities.

Services provided through rental basis to the investors. Services also provided to the authority as required.

Continuous process

& Immediate action.

 

Citizen Charter Of Security Department

 

SL. No

Description of service

Necessary documents and working procedure

Time duration

1

Security of the zone

To maintain overall security of the zone

Continuous process

2

Checking of vehicles, goods and unauthorized people

to check the vehicles, goods and unauthorized peoples entering and exiting through the security gate of .........EPZ

On the spot (Security gate & inside the zone area)

3

Preventing unauthorized entry and exit

To prevent unauthorized entry and exit of goods, vehicles & unwanted peoples through the gate of  EPZ

On the spot (Security gate & inside the zone area)

 

Citizen Charter ( Commercial Operation Department)

 

Sl. No.

Description of Service

Necessary documents & working Procedure

File/Note Initiating Officer

Manager (As applicable)

General Manager

Executive Chairman

Permission issued/

Decision conveyed

Remarks

1

Issuing import permit

1. Forwarding letter

2. Undertaking

3. Invoice

4. Packing list

5. BL/Airway bill/truck  

    challan/Other (if any)

Scrutinizing and Checking and Verification of the respective documents

Approval

-

-

1 day

Service will depend on the compliance with required documentation by the receiver

Same day

2

Issuing of export permit

1. Forwarding letter

2. Undertaking

3. Invoice

4. Packing list

5. EXP form duly filled in and        

    signed by respective Bank.

6. Export L/C (for local export)

Scrutinizing and Checking and Verification of the respective documents

Approval

-

 

-

 

1 day

-DO-

Same day

3

Prior permission of machinery & equipment

1. Forwarding letter

2. Proforma invoice

Checking & file Presentation

Examination & recommendation

Approval

-

2 days

-DO-

1 day

1 day

4

Prior permission for building materials and generator

1. Forwarding letter

2. Proforma invoice

Checking & file Presentation

Examination & forwarding to Engineering Division & Recommendation by Eng. Division

Approval

 

 

-DO-

1 day

2 days

-

3 days

 

 

5

Issuance of Dyeing Certificate

1. Forwarding letter

2. Copies import/export documents 

    with bill of entry and

    bill of export/delivery challan

    duly certified by Customs.

3. Consumption report

Checking & placement for approval

Approval

-

-

2 days

Service will depend on the compliance with required documentation by the receiver

2 days

6

Replacement/ bring back of exported goods

1. Forwarding letter

2. Copies export documents 

    with bill of export/delivery challan

    duly certified by Customs.

3. Buyer complain letter

Scrutinizing & presentation file

Examination & Recommendation

Approval

 

2 days

-DO-

1 day

1 day

7

Issuance of sub-contract permission (offering).

1. Forwarding letter

2. Sub-contract agreement

3. List  & quantity of raw

    materials

4. Bond registration of the sub-  

    contractor

5. Report of on going sub-

    contract.

Scrutinizing and file presentation

Examination and recommendation

Approval

-

2 days

-DO-

1 day

1 day

8

Sub-Contract permission (taking)

1. Forwarding letter

2. Sub-contract agreement

3. List  & quantity of raw

    materials

4. Permission of the Executive

    Office, BEPZA.

Scrutinizing and presentation

Approval

 

-

1 day

-DO-

1 day

9

Issuance of wastage permission

1. Forwarding letter

2. List of wastage materials

3. Sales agreement

Inspection and file presentation

Examination and recommendation

Approval

-

2 days

-DO-

1 day

1 day

10

Issuance of out pass for garbage

 Forwarding letter

 

Inspection and file presentation

Examination and recommendation

Approval

-

2 days

Service will depend on the compliance with required documentation by the receiver

1 day

1 day

11

Out pass for repairing goods

Forwarding letter

Presentation file

Examination & recommendation

Approval

-

2 days

-DO-

1 day for small spare parts

1 day

1 day

12

Issuance of local purchase permission

1. Forwarding letter

2. Cash memo/Delivery challan

Checking & Presentation

Approval

-

-

1 day

-DO-

1 day

13

Issuance of bond to bond transfer permission

1. Forwarding letter

2. Invoice

3. Sales contract

4. Related import documents

    with bill of entry

5. Prior permission of the  

    Executive Office, BEPZA (as

   applicable)

Checking & Presentation file

Examination & Recommendation

Approval

-

2 days

-DO-

1 day if priority approved by BEPZA

1 day

1 day