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পাতা

কী সেবা কীভাবে পাবেন

BangladeshExport Processing Zones Authority

Nilphamari   Export Processing Zone

Citizen Charter Of Administration Department

 

Sl. No.

Description of service

Necessary documents and working procedure

Time duration

  •  

Services to the visiting new investor

Ensure transportation and other services if required in co-ordination with commercial department timely as soon as the information is received.

Immediate action

  •  

Existing enterprises

 

 

 

 (a) Connection of telephone

 

 

 

(i) If received before 12:00 hrs (Fee tk-6000/- per connection)

To forward the application for telephone, telex/fax within same day, if fully documented

Within 24 Hours  

 

(ii) If received after 12:00 Hrs (Fee Tk-6000/- Per connection)

The following working day if fully documented. The following working day after receiving all required documents.

Within 24 Hours  

 

(b) Recommendation letter for the issuance of custom pass book

The following working day if fully documented.

Within 24 Hours  

 

(c) Vehicle sticker to avoid requisition by the law enforcing agency

The following working day if fully documented.

Within 24 Hours  

3

Services to the employees

 

 

(a) Service records

To keep service records of all employees posted in the CEPZ

Continuous process 

(b) Casual leave, earned leave & other leave

To process for the approval as delegated.

Within 24 Hours  

(c) Cross of efficiency bar, encashment of earned leave, time scale, selection grade, welfare of employees, stipend for the children of employees

To process for the approval as delegated

Within 24 Hours  

(d) Disciplinary action for any kind of misconduct

To process for the Approval as delegated

Within 24 Hours  

 e)Transportation facilities

To Provide Transportation facilities to the employees as delegated.

Immediate action

f)Allotment of residential accommodation

To ensure residential accommodation facilities to the employees.

Within 24 Hours  

g) Office fixtures, stationeries

To provide office fixtures and stationeries to the employees as Delegated

as early as possible

4

Protocol service

To Provide the service to the investors and the Authority.

Immediate action

5

Allotment, renew & cancellation of shops of bay shopping centre

To take necessary action as required

Within 24 Hours  

6

Cleaning of the zone

To take necessary action to maintain the zone neat and clean.

Continuous process

7

Legal maters

 

 

 

(a) Disposal of case filed against the authority

To take necessary action by appointing concern lawyers

Continuous

 

(b) File case in favour of the Authority

To take necessary action to file the case and for its disposal.

Continuous process

8

Investors club

 

 

 

(a) Room Accommodation,

(b) Restaurant facilities,

(c) Conference facilities,

(d) Health Club,

(e)  Angler’s Club,

(f) Billiard Club and

(g) Other indoor & outdoor game facilities.

Services provided through rental basis to the investors. Services also provided to the authority as required.

Continuous process

& Immediate action.

 

Citizen Charter Of Security Department

 

SL. No

Description of service

Necessary documents and working procedure

Time duration

1

Security of the zone

To maintain overall security of the zone

Continuous process

2

Checking of vehicles, goods and unauthorized people

to check the vehicles, goods and unauthorized peoples entering and exiting through the security gate of .........EPZ

On the spot (Security gate & inside the zone area)

3

Preventing unauthorized entry and exit

To prevent unauthorized entry and exit of goods, vehicles & unwanted peoples through the gate of  EPZ

On the spot (Security gate & inside the zone area)

 

Citizen Charter ( Commercial Operation Department)

 

Sl. No.

Description of Service

Necessary documents & working Procedure

File/Note Initiating Officer

Manager (As applicable)

General Manager

Executive Chairman

Permission issued/

Decision conveyed

Remarks

1

Issuing import permit

1. Forwarding letter

2. Undertaking

3. Invoice

4. Packing list

5. BL/Airway bill/truck  

    challan/Other (if any)

Scrutinizing and Checking and Verification of the respective documents

Approval

-

-

1 day

Service will depend on the compliance with required documentation by the receiver

Same day

2

Issuing of export permit

1. Forwarding letter

2. Undertaking

3. Invoice

4. Packing list

5. EXP form duly filled in and        

    signed by respective Bank.

6. Export L/C (for local export)

Scrutinizing and Checking and Verification of the respective documents

Approval

-

 

-

 

1 day

-DO-

Same day

3

Prior permission of machinery & equipment

1. Forwarding letter

2. Proforma invoice

Checking & file Presentation

Examination & recommendation

Approval

-

2 days

-DO-

1 day

1 day

4

Prior permission for building materials and generator

1. Forwarding letter

2. Proforma invoice

Checking & file Presentation

Examination & forwarding to Engineering Division & Recommendation by Eng. Division

Approval

 

 

-DO-

1 day

2 days

-

3 days

 

 

5

Issuance of Dyeing Certificate

1. Forwarding letter

2. Copies import/export documents 

    with bill of entry and

    bill of export/delivery challan

    duly certified by Customs.

3. Consumption report

Checking & placement for approval

Approval

-

-

2 days

Service will depend on the compliance with required documentation by the receiver

2 days

6

Replacement/ bring back of exported goods

1. Forwarding letter

2. Copies export documents 

    with bill of export/delivery challan

    duly certified by Customs.

3. Buyer complain letter

Scrutinizing & presentation file

Examination & Recommendation

Approval

 

2 days

-DO-

1 day

1 day

7

Issuance of sub-contract permission (offering).

1. Forwarding letter

2. Sub-contract agreement

3. List  & quantity of raw

    materials

4. Bond registration of the sub-  

    contractor

5. Report of on going sub-

    contract.

Scrutinizing and file presentation

Examination and recommendation

Approval

-

2 days

-DO-

1 day

1 day

8

Sub-Contract permission (taking)

1. Forwarding letter

2. Sub-contract agreement

3. List  & quantity of raw

    materials

4. Permission of the Executive

    Office, BEPZA.

Scrutinizing and presentation

Approval

 

-

1 day

-DO-

1 day

9

Issuance of wastage permission

1. Forwarding letter

2. List of wastage materials

3. Sales agreement

Inspection and file presentation

Examination and recommendation

Approval

-

2 days

-DO-

1 day

1 day

10

Issuance of out pass for garbage

 Forwarding letter

 

Inspection and file presentation

Examination and recommendation

Approval

-

2 days

Service will depend on the compliance with required documentation by the receiver

1 day

1 day

11

Out pass for repairing goods

Forwarding letter

Presentation file

Examination & recommendation

Approval

-

2 days

-DO-

1 day for small spare parts

1 day

1 day

12

Issuance of local purchase permission

1. Forwarding letter

2. Cash memo/Delivery challan

Checking & Presentation

Approval

-

-

1 day

-DO-

1 day

13

Issuance of bond to bond transfer permission

1. Forwarding letter

2. Invoice

3. Sales contract

4. Related import documents

    with bill of entry

5. Prior permission of the  

    Executive Office, BEPZA (as

   applicable)

Checking & Presentation file

Examination & Recommendation

Approval

-

2 days

-DO-

1 day if priority approved by BEPZA

1 day

1 day

14

Issuance of ship back permission

1. Forwarding letter

2. Invoice

3. Related import documents

    with bill of entry

4. Prior permission of the  

    Executive Office, BEPZA (as

   applicable)

Checking & file presentation

Examination & recommendation

Approval

-

2 days

-DO-

1 day if priority approved by BEPZA

1 day

1 day

15

Issuance of prior permission for 10% sale

1. Forwarding letter

2. Proforma Invoice

3. Copies of related export  documents  with bill of export/delivery challan/EXP duly certified by Customs Authority.

Scrutinizing and file presentation

Examination & recommendation

Approval

-

3 days

-DO-

 

 

 

 

 

 

 

 

2 days

1 day

16

Issuance of 10% sale final permission

1. Forwarding letter

2. Commercial Invoice

3. LC.

Checking and presentation file

Examination & recommendation

Approval

-

2 days

Service will depend on the compliance with required documentation by the receiver

1 day

1 day

17

Recommendation for temporary bond registration

1. Forwarding letter

2. Permission (Sanction) letter

3. Copy of lease agreement

4. Possession Certificate

Checking & presentation

Approval

-

-

1 day

-DO-

1 day

18

Recommendation for permanent bond registration

1. Forwarding letter

2. List of imported machinery

3. List of raw materials with  

    H.S. Code.

Checking & presentation

Approval

-

-

1day

-DO-

1 day

 

 

 

 

 

 

 

 

 

 

 

Citizen Charter of Industrial Relations Department

 

Sl.

No.

Description of Service

 

Necessary documents & working procedure

File/Note Initiating Officer

 

Manager

 

GM

 

Executive Chairman

 

Permission issued/Decision conveyed

Remarks

 

1

Individual & Common Grievances of Workers

 

1.Grievance Letter

2. BEPZA ID Card / Factory ID Card

3. Appointment Letter.

4. Relevant Documents.

Desk Officer

Or Counselor

Follow -up

--

--

3 days

--

1 day

2

Issuance of Work Permit

1. Application must be submitted in Particular form.

2. News Paper Advertisement.

3 .Academic and Experience Certificate of their Enterprises.

4. Gross Salary of Foreign expertise as per determinate.

5.Date of Employment (Appointment Letter)

6. If they applied foreign expertise is engaged authorized factory or other organization out side of BEPZA have to submit the cancelled WP from BOI or NGO Affairs Bureau.

7. Invitation letter of E Visa.

8. Authorized Seal and signature of Concern Company.

9..Photocopy of Passport and Visa

10. Applicable fee

Verifying submitted documents for collecting applicable fees & presentation file. 

Approved

--

--

 

2 day

Collecting fee and forwarded complete application  to the Executive Office, BEPZA

File presentation

Examination & forward

Forwarding

1 day

 

 

 

 

 

 

 

 

 

 

 

 

Sl. No.

Description of Service

 

Necessary documents & working procedure

File/Note Initiating Officer

 

Manager

 

GM

 

Executive Chairman

 

Permission issued/Decision conveyed

Remarks

 

3

Renewal of Work Permit

1.Original. Work Permit

2.Security Clearance.

3.Income Tax Certificate(If applicable)

4.Photocopy of Passport Copy.

 

5.Visa Copy.

6. Applicable fee

Verifying submitted documents for collecting applicable fees & presentation file. 

Approved

--

--

3 days

 

2 days

Collecting fee and forwarded complete application  to the Executive Office, BEPZA

File presentation

Examination & forward

Forwarding

1 day

4

Cancellation of Work Permit

1.Original Work Permit..

2.Income Tax paid Certificate(If applicable)

3.Custom Pass Book

4.Air Ticket (For Confirmation of Department Close)

Check & verifying the documents

Examination & forwarding

Forwarding

--

2 days

 

1 day

1 day

5

Loss of Work Permit

1.Photo Copy WP.

2.GD Entry Copy of local Police station.

3.Information to BEPZA.

 

Check & verifying the documents

Examination & forwarding

Forwarding

-

2 days

 

1 day

1 day

6

Distribution of Work Permit

-

1 day

 

1 day

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Sl No

Description of Service

 

Necessary documents & working procedure

File/Note Initiating Officer

Manager

GM

Executive Chairman

 

Permission issued/Decision conveyed

Remarks

7

Recommendation for VISA or Landing Permit  to Local Office /Air Port (Extension & Issue)

1.Forwarding Letter

2.Photo Copy of WP ( For Extension of E Visa)

3.Photocopy of Passport

4.Invitation letter

5.Flight No & Date for Landing Permit

 

Presentation

Examination

Approval

--

1 day

 

1 day

8

Recommendation for VISA to the Bangladesh High Commission in abroad if submitted to the Zone office

1.Forwarding Letter

2. News Paper Advertisement.

3. Appointment Letter

4. Invitation letter

5.Photocopy of Passport

 

File presentation

Examination & forwarding

Forwarding

--

2 days

 

1 day

1 day